FAQ
WHAT IS MY RIGHT SIZE?
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Choosing the right size is crucial for a comfortable fit. Please refer to our detailed size chart available on each product page. If you're still unsure, feel free to contact our customer support for personalized assistance.
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
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To ensure the longevity of your t-shirts, we recommend washing them inside out in cold water with similar colors. Tumble dry on low heat or hang dry. Avoid bleaching and ironing directly on prints.
HOW DO OUR NEW DROPS WORK?
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Our new drops are limited-edition releases. They are announced on our social media channels and through our newsletter. Be sure to subscribe to get early access and notifications so you don't miss out!
WHAT IS A PRE-ORDER?
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A pre-order allows you to purchase an item before it's officially released or restocked. This guarantees you'll receive the item once it becomes available. Estimated shipping dates for pre-orders are provided on the product page.
WHAT ARE THE SHIPPING OPTIONS AND COSTS?
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We offer standard and expedited shipping options. Shipping costs vary based on your location and the chosen shipping method. You can see the exact cost at checkout.
HOW LONG DOES DELIVERY TAKE?
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Standard delivery typically takes 5-7 business days, while expedited shipping delivers within 2-3 business days. Please note that these are estimates and actual delivery times may vary.
DO YOU SHIP INTERNATIONALLY?
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Yes, we do ship internationally to select countries. Please check our shipping policy page or enter your address at checkout to see if we deliver to your location.
HOW CAN I TRACK MY ORDER?
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Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this to monitor the status of your delivery.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT'S PLACED?
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We process orders quickly, so changes or cancellations might not be possible once an order is confirmed. Please contact us immediately if you need to modify your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
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We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED?
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If your order arrives damaged, please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or refund.
I RECEIVED THE WRONG ITEM, WHAT NOW?
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We apologize for any error. Please contact us with your order number and details of the incorrect item received. We will promptly send you the correct item and provide instructions for returning the wrong one.
MY PACKAGE IS MISSING, WHAT CAN I DO?
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If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office. If it's still missing, contact us so we can investigate further with the shipping carrier.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
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We offer returns and exchanges within 30 days of purchase for unworn and unwashed items. Please visit our returns portal on the website to initiate a return or exchange.
HOW LONG DOES IT TAKE TO PROCESS AN EXCHANGE?
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Once we receive your returned item, exchanges are typically processed within 5-7 business days. You will receive an email notification with tracking for your new item.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT PRODUCT?
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Exchanges are generally for the same item in a different size or color. If you wish to exchange for a different product, we recommend returning the original item for a refund and placing a new order.
HOW CAN I CONTACT CUSTOMER SUPPORT?
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You can reach our customer support team via email at support@yourshop.com or through the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM (EST).
DO YOU HAVE A LOYALTY PROGRAM?
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Yes, we do! Join our loyalty program to earn points on every purchase, which can be redeemed for discounts and exclusive offers. Sign up on our website to start earning.
HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
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You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Stay updated on new products, promotions, and news!